Class 12 Business Studies
CBQ Practice
Competency Based Questions · 3 chapters · 6 CBQ sets
Nature and Significance of Management
2 setsRead the passage
Which characteristic of management is demonstrated when Meena set specific targets like '20% revenue growth' and '95% client satisfaction'?
1MDelegation of authority solved Meena's problem by:
1MThe improvement in client satisfaction and employee morale represents which objective of management?
1M'Management is both a science and an art.' Justify this with two points for each.
1MManagement is an intangible force that cannot be seen but its presence can be felt.
The effectiveness of management is visible through orderly work, motivated employees, and achievement of organisational goals — even though the management process itself is not physically visible.
Principles of Management — Fayol and Taylor
2 setsRead the passage
Receiving conflicting orders from two supervisors violates which of Fayol's principles?
1MIntroducing standard operating procedures for each task applies which of Taylor's principles?
1MAll quality instructions coming from one head demonstrates which Fayol principle?
1MDistinguish between 'Unity of Command' and 'Unity of Direction' with examples from the Sunrise Garments case.
1MFayol's principles of management are universally applicable.
Fayol developed his principles from his experience as a manager in a large mining company — while they provide a general framework, their application may need to be adapted to specific organisational contexts.
Planning, Organising and Staffing
2 setsRead the passage
Which limitation of planning is demonstrated when real estate costs in Pune turned out 40% higher than planned?
1MUsing internal job postings for 5 positions offers which advantage?
1MWhich step of the staffing process is being performed when candidates undergo written tests, group discussions, and interviews?
1MExplain 'staffing' as a function of management. Why is it considered a continuous process?
1MControlling is a backward-looking function of management.
Controlling compares actual performance with planned standards to identify deviations, investigates causes, and takes corrective action to ensure future performance meets the plan — making it future-oriented in its corrective purpose.