Legal

Privacy Policy

Last updated: April 7, 2026

This Privacy Policy explains how Eco Software Consultancy Services (Ecosleek Tech) collects, uses, and protects your information when you use the ClearSteps platform at clearsteps.co.in.

1. Who We Are

ClearSteps is an AI-powered CBSE exam preparation platform operated by Eco Software Consultancy Services (also known as Ecosleek Tech), a company registered in Hyderabad, India. If you have any questions about this Privacy Policy, you can contact us at: Email: admin@clearsteps.co.in Phone: +91 63017 33800 Address: 718, RV Silpa Hilltop, Gachibowli, Hyderabad 500032

2. Information We Collect

We collect the following types of information: a) WhatsApp / Phone Number When you access certain free resources on ClearSteps (such as Sample Papers, Previous Year Papers, or Topper Answer Sheets), we ask for your WhatsApp number and verify it via OTP. This is used to send you study updates and relevant notifications with your consent. b) Payment Information When you purchase a product (such as the CBSE Class 10 Board Pattern Pack), payments are processed securely through Razorpay. We do not store your card details. Razorpay may collect and process your payment data as per their own privacy policy. c) Usage Data We collect information about how you interact with our platform, including: - Pages visited and links clicked - Navigation patterns within the website - Device type, browser, and approximate location (country/state level) - Session duration and frequency of visits This data is collected to improve our platform, personalise your experience, and understand which content is most useful to students.

3. How We Use Your Information

We use the information we collect for the following purposes: - To verify your identity via WhatsApp OTP before granting access to free resources - To send you study-related updates, exam tips, and notifications via WhatsApp (only with your consent) - To process and confirm payments made through Razorpay - To analyse usage patterns and improve the ClearSteps platform - To personalise content recommendations based on your activity - To respond to your queries submitted through our Contact form

4. Marketing Communications

By providing your WhatsApp number and verifying it on ClearSteps, you consent to receiving marketing messages from us on WhatsApp. These messages may include: - Study tips and revision reminders - Updates about new resources (notes, papers, guides) - Exam date reminders and CBSE updates - Offers and product announcements You can opt out of these messages at any time by replying "STOP" to any message we send, or by contacting us at admin@clearsteps.co.in.

5. Data Sharing

We do not sell your personal data to third parties. We may share your data with: - Razorpay: for secure payment processing - Analytics providers: to understand platform usage (data is anonymised where possible) - WhatsApp / Meta: when sending you messages through the WhatsApp platform We may disclose your information if required by law or to protect the rights and safety of our users.

6. Data Storage & Security

Your data is stored securely on servers based in India. We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Phone numbers collected for OTP verification are stored in encrypted form. We retain your data only for as long as necessary to provide our services or as required by law.

7. Cookies

ClearSteps uses cookies and similar technologies to: - Remember your preferences and session state - Analyse traffic and usage patterns - Improve page performance You can disable cookies through your browser settings, but some parts of the website may not function correctly as a result.

8. Children's Privacy

ClearSteps is designed for students and may be used by individuals under 18 years of age. We do not knowingly collect personal data from children under 13 without parental consent. If you believe a child has provided us with personal data without appropriate consent, please contact us at admin@clearsteps.co.in and we will delete it promptly.

9. Your Rights

You have the right to: - Access the personal data we hold about you - Request correction of inaccurate data - Request deletion of your data - Withdraw consent for marketing messages at any time - Lodge a complaint with a data protection authority To exercise any of these rights, contact us at admin@clearsteps.co.in.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of ClearSteps after changes are posted constitutes your acceptance of the updated policy.

Questions about this policy?

Contact us at admin@clearsteps.co.in or call +91 63017 33800.