Legal
Grievance Officer
Effective date: 29 April 2026
This page is required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023.
5.1 Grievance Officer
In accordance with applicable Indian law, ClearSteps has appointed the following Grievance Officer to address user complaints, grievances, and queries relating to:
- Use of the Platform
- Privacy and personal data
- Content displayed or removed
- Copyright takedown requests
- Any other concern arising under our policies or applicable law
5.2 Officer Details
Name: Mallikarjun K
Designation: Grievance Officer, Data Protection Contact, and Takedown Officer
Operating Entity: Eco Software Consultancy Services
Address: 718, RV Silpa Hilltop, Gachibowli, Hyderabad – 500032, Telangana, India
Email: admin@clearsteps.co.in
Phone: +91 90000 38862
5.3 Grievance Process
To file a grievance, send an email to admin@clearsteps.co.in with:
- Your full name and registered email address
- A clear description of the grievance
- Any supporting documents or screenshots
- The remedy or action you seek
5.4 Resolution Timelines
In accordance with the IT Rules, 2021:
- We will acknowledge your grievance within 24 hours of receipt.
- We will resolve the grievance within 15 days of receipt.
For data-protection-related grievances under the DPDP Act, 2023, if you are not satisfied with our resolution, you may escalate to the Data Protection Board of India through their designated portal.
5.5 Operating Hours
Grievances are processed Monday to Friday, 10:00 AM to 6:00 PM IST, excluding national holidays. Grievances received outside these hours are deemed received the next working day.
File a grievance
Email admin@clearsteps.co.in — we acknowledge within 24 hours and resolve within 15 days.